How To: Turn Etsy Questions into Sales
Ever feel like turning Etsy questions into sales is a challenge? Β Β Read this article to learn the simple tips that I use to close the sale and turn their questions into a purchase OR you can check out the video below.https://youtu.be/_-MgShT42vA
Β Tip 1: Be overly nice with your response
Figure out what their name is by looking at their profile and reading a little about them if they filled out the description. Β To get the conversation started makeΒ sure to greet them by name in the message. Ex. "Hi Ashley, Hope you are having a great day..." is a great way to make them feel special for contacting you.Respond to the question they asked in a professional, polite way and thank them for showing interest in your products and services.
Tip 2: Be Timely with your responseΒ
Try to respond as quickly as you can to their questions and responses. Β Try your best not to let 24 hours pass by without responding. Β Definitely don't let a week go by. Β Sometimes Etsy sends messages to spam so check that on a regular basis too.
Tip 3: Thank them for showing interest
In the first message share with them that youΒ are thankful that they showedΒ interest in in your items and shop.
Tip 4: Β Suggest additional items
Once you figure out what they are looking for and need suggest additional items or a custom package. Β For example, if someone is looking for a custom logo they may also be looking for a custom website. Β Suggest things that make sense for them. For custom packages be sympathetic to your customer's budgets. Β You have to make money, but you need to satisfy your customers. Β Be flexible enough that it is a win/win for everyone.
Tip 5: Make it seem like it was their choice
Always ask them what they think in a casual way like "Let me know what you think" or "Check out my portfolio and let me know if you like my past work or not." Β Presenting the sale in a casual way empowers them to choose for themselves.Never beg or assume the sale. Β A buyer can ask about a specific item and never go through with actually purchasing.How do you respond to questions from potential buyers on Etsy? Β What works for you?Thanks for stopping by!
Best,Erica